Question 1

What does the free consultation involve?

Accepted Answer

It's a relaxed 15-minute call, phone or video, whatever feels easier. We say hello, you share a little about what's bringing you in, and you can ask anything. There's no pressure to book ongoing sessions; it's simply a chance to feel out whether we're a good fit.

Question 2

What does 'Registered Psychotherapist (Qualifying)' mean?

Accepted Answer

It means Mindful Connections is led by a fully registered member of the College of Registered Psychotherapists of Ontario (CRPO), completing the final practice hours toward full registration. It's offered at a more accessible fee. The registration number is CRPO #17942.

Question 3

How much do sessions cost, and do you offer direct billing?

Accepted Answer

Individual sessions are $170 (50 minutes); couples and family sessions are $200. We offer direct billing to many extended health insurers, so you may have little or nothing to pay up front, and for any plan we can't bill directly, we'll provide receipts that are easy to submit for reimbursement. A limited number of sliding-scale spots are available, too, if cost is a barrier, please just ask.

Question 4

What is EMDR, and how can it help?

Accepted Answer

EMDR (Eye Movement Desensitization and Reprocessing) is a structured, evidence-based therapy that can be remarkably effective at helping you finally let go of old memories and incidents that still leave you feeling distressed or upset whenever they come to mind. Using gentle side-to-side stimulation while you briefly hold a memory in mind, EMDR helps your brain reprocess what it's been holding so it loses its charge, the memory stays, but the distress around it softens. We always move at a pace that feels safe, building steadiness before we ever touch anything painful.

Question 5

Do you work with people after a car accident (MVA)?

Accepted Answer

Yes. We support clients recovering from motor vehicle accidents, including anxiety, PTSD, and concussion-related changes. When it's appropriate, we can provide documentation and collaborate with your care team, reach out and we can figure out what works.

Question 6

How long does therapy usually take?

Accepted Answer

There's no fixed answer, it depends on what you're working through and what you're hoping for. Some people come for a focused stretch of a few months; others stay longer for deeper work. We'll check in regularly about what's helping, and you're always in charge of the pace and the length.

Question 7

In person or virtual, and where are you located?

Accepted Answer

Both. We see clients in person in North York at 1100 Sheppard Ave East, Unit 407 (near Leslie & Sheppard), and virtually anywhere in Ontario. Many people mix the two depending on their week.

Question 8

Is what I share confidential?

Accepted Answer

Yes. What you share is private and protected, within the standard legal and ethical limits we'll always be transparent about. Reaching out costs nothing and commits you to nothing.