Mindful Connections Therapy ("we," "us," or "our") is a psychotherapy practice based in North York, Ontario, led by Melissa Huang, Registered Psychotherapist (Qualifying), CRPO #17942. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect through our website and related services, how we use it, and the choices you have.
Two kinds of information, two sets of rules.
Information you submit as part of receiving psychotherapy (your clinical records and personal health information) is governed by Ontario's Personal Health Information Protection Act (PHIPA) and is kept confidential within your clinical file. This website policy primarily covers information collected through the website itself (such as contact and booking enquiries and analytics), which is handled in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you give us
- Contact and consultation enquiries: your name, email, phone number, and anything you choose to tell us when you request a free consultation or get in touch.
- Booking details: when you book through our online scheduler, the information you enter to create or manage your appointment.
Information collected automatically
- Usage data: pages visited, approximate location, device and browser type, and how you arrived at our site, collected through cookies and similar technologies.
- Advertising and analytics: if you reach us through an online ad, limited data about that interaction may be collected to measure and improve our advertising.
How we use your information
- To respond to your enquiry and arrange your free consultation or appointment.
- To provide and manage psychotherapy services you request.
- To operate, maintain, and improve our website.
- To measure the effectiveness of our advertising and reach people who may benefit from our services.
- To meet our professional, legal, and regulatory obligations.
We do not sell your personal information, and we do not share it for unrelated marketing.
Service providers we use
We rely on a small number of trusted providers who process information on our behalf. Each has its own privacy practices:
- Jane (Jane Software Inc.): our online booking and practice-management system, used to schedule and manage appointments. See jane.app/privacy.
- Meta (Facebook and Instagram): we use the Meta Pixel on certain pages to measure ad performance. This may set cookies and share limited usage data with Meta. See Meta's Privacy Policy.
- Google: we use Google services such as Maps, Fonts, and website analytics, which may collect usage data. See Google's Privacy Policy.
- Our website host and email provider, used to deliver the website and to receive your messages.
Cookies and tracking
Our site uses cookies and similar technologies to keep the site working, understand how it is used, and measure advertising. You can control or block cookies through your browser settings. You can also limit interest-based ads through your Meta ad settings, Google's ad settings, or the Digital Advertising Alliance of Canada. Blocking some cookies may affect how the site works.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your information, and we work with providers who do the same. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive personal or health details through unsecured email; the booking system is the safer channel for appointment information.
How long we keep it
We keep website enquiry information only as long as needed to respond to you and for our records. Clinical records are retained as required by CRPO and applicable law.
Your choices and rights
Subject to applicable law, you may ask to access the personal information we hold about you, request a correction, or withdraw consent to certain uses such as marketing. To make a request, contact us using the details below. We may need to verify your identity before responding.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children through this website.
Links to other sites
Our site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent change. Continued use of the site after an update means you accept the revised policy.
Contact us
If you have questions about this policy or your information, please reach out:
- Mindful Connections Therapy
- Email: contact@mindfulconnectionstherapy.ca
- Phone: (647) 983-6940
- 1100 Sheppard Ave East, Unit 407, North York, ON M2K 2W1
If you have a concern about how your personal information is handled, you may also contact the Office of the Privacy Commissioner of Canada, or, for personal health information, the Information and Privacy Commissioner of Ontario.